{"id":13508,"date":"2025-08-03T06:59:58","date_gmt":"2025-08-03T04:59:58","guid":{"rendered":"https:\/\/hosbirger.dk\/?page_id=13508"},"modified":"2026-10-07T18:17:04","modified_gmt":"2026-10-07T16:17:04","slug":"terms-of-trade","status":"publish","type":"page","link":"https:\/\/hosbirger.dk\/en\/terms-of-trade\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13508\" class=\"elementor elementor-13508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a4a235 e-flex e-con-boxed e-con e-parent\" data-id=\"1a4a235\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3da76e elementor-widget elementor-widget-heading\" data-id=\"a3da76e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions at Hos Birger\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c750e00 elementor-widget elementor-widget-text-editor\" data-id=\"c750e00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"content\" class=\"site-content\"><div class=\"ast-container\"><div id=\"primary\" class=\"content-area primary\"><p>\u00a0<\/p><article id=\"post-3442\" class=\"post-3442 page type-page status-publish ast-article-single\"><div class=\"entry-content clear\"><div class=\"elementor elementor-3442\" data-elementor-type=\"wp-page\" data-elementor-id=\"3442\" data-elementor-post-type=\"page\"><section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d191785 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d191785\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-274c93be\" data-id=\"274c93be\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\"><div class=\"elementor-widget-wrap elementor-element-populated\"><section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7131cf75 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"7131cf75\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\"><div class=\"elementor-container elementor-column-gap-no\"><div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-396b62c6\" data-id=\"396b62c6\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-18211c elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"18211c\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p class=\"\"><strong><span class=\"\">General information<\/span><\/strong><\/p><p class=\"\"><span class=\"\">At Birger's<br \/><\/span><span class=\"\">Lindegade 21<br \/><\/span><span class=\"\">6070 Christiansfeld<br \/><\/span><span class=\"\">Company registration number: 25553241<br \/><\/span><span class=\"\">Phone: 29 90 27 27 27<br \/><\/span><span class=\"\"><a class=\"\" title=\"mailto:birger@hosbirger.dk\" href=\"mailto:birger@hosbirger.dk\">Email: birger@hosbirger.dk<\/a><\/span><\/p><p class=\"\"><strong><span class=\"\">Pricing<\/span><\/strong><\/p><p class=\"\"><span class=\"\">At Hos Birger, we reserve the right to make any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.<\/span><\/p><p class=\"\"><strong><span class=\"\">Payment options<\/span><\/strong><\/p><p class=\"\"><span class=\"\">Birger accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank Transfer. The payment will only be deducted from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out\/discontinued items.<\/span><\/p><p class=\"\"><strong><span class=\"\">Delivery<\/span><\/strong><\/p><p class=\"\"><span class=\"\">Hos Birger endeavours to dispatch orders placed before 5 pm on the same day, orders placed after that are dispatched on the next business day.<\/span><\/p><p class=\"\"><span class=\"\">We ship to all of Denmark. Shipping prices from free for purchases over DKK 499,-. If goods are returned, DKK 50 will be deducted. Items will be delivered to the delivery address specified when ordering.<\/span><\/p><p class=\"\"><span class=\"\">We do not deliver abroad and not to the Faroe Islands and Greenland.<\/span><\/p><p class=\"\"><span class=\"\">Your goods are shipped with Post Nord or GLS.<\/span><\/p><p class=\"\"><span class=\"\">NOTE: If there is no space at the delivery point, the parcel will be moved to the nearest delivery point, which you will be notified of. If there are any problems, please contact customer service.<\/span><\/p><p class=\"\"><span class=\"\">Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.<\/span><\/p><p class=\"\"><span class=\"\">For certain items, special delivery terms apply. The conditions will be specifically stated prior to the purchase of these goods.<\/span><\/p><p class=\"\"><strong><span class=\"\">Right of complaint<\/span><\/strong><\/p><p class=\"\"><span class=\"\">A 2-year warranty is provided in accordance with the Danish Sale of Goods Act. Our warranty applies to defects in material and\/or workmanship. You can have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation. The warranty does not apply to errors or damage caused by incorrect handling of the product\/service. You must complain within \u201creasonable time\u201d after you have discovered the defect\/error. Hos Birger will cover return costs to a reasonable extent.<\/span><\/p><p class=\"\"><span class=\"\">For returns, complaints and use of the right of cancellation, please send to:<\/span><\/p><p class=\"\"><span class=\"\">At Birger's<br \/><\/span><span class=\"\">Lindegade 21<br \/><\/span><span class=\"\">6070 Christiansfeld<\/span><\/p><p class=\"\"><span class=\"\">Cash on delivery shipments are not accepted.<\/span><\/p><p class=\"\"><strong><span class=\"\">Reimbursement<\/span><\/strong><\/p><p class=\"\"><span class=\"\">In the case of a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can safely be provided by email or other electronic form, as it is not sensitive information and will only be used for our fulfilment of the refund.<\/span><\/p><p class=\"\"><strong><span class=\"\">Right of cancellation<\/span><\/strong><\/p><p class=\"\"><span class=\"\">Der gives 30 dages fuld returret p\u00e5 varer k\u00f8bt i vores webshop.<\/span><\/p><p class=\"\"><span class=\"\">The period is counted from that day;<\/span><\/p><ul><li><span class=\"\">Hvor du modtager ordren.<\/span><\/li><li>F\u00e5r den sidste vare i fysisk besiddelse, n\u00e5r det drejer sig om en aftale om flere forskellige varer, bestilt i \u00e9n ordre, men leveres enkeltvis eller af flere omgange.<\/li><li>F\u00e5r det sidste parti, eller sidste del i fysisk besiddelse, n\u00e5r det drejer sig om aftale af levering af varer der best\u00e5r af flere partier\/dele.<\/li><li>Den f\u00f8rste vare i fysisk besiddelse, n\u00e5r det drejer sig om regelm\u00e6ssig levering af varer over en bestemt periode.<\/li><\/ul><p class=\"\"><span class=\"\">Return costs are at your own expense.<\/span><\/p><p class=\"\"><span class=\"\">Fortrydelse skal anmeldes til os senest 30 dage efter k\u00f8bet og fra fortrydelsen skal I senest 14 dage efter returnere forsendelsen. Meddelelsen skal gives pr. mail p\u00e5 <a class=\"\" href=\"mailto:birger@hosbirger.dk\">birger@hosbirger.dk<\/a>. In the message, you must clearly state that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill in the enclosed returns form and send the item to:<\/span><\/p><p class=\"\"><span class=\"\">At Birger's<br \/><\/span><span class=\"\">Lindegade 21<br \/><\/span><span class=\"\">6070 Christiansfeld<\/span><\/p><p class=\"\"><span class=\"\">You cannot cancel by simply refusing to receive the goods without giving clear notice.<\/span><\/p><p class=\"\"><span class=\"\">Goods excluded from the right of cancellation<\/span><\/p><p class=\"\"><span class=\"\">The following product types are not included in the right of cancellation:<\/span><\/p><ul><li><span class=\"\">Varer, som er fremstillet efter forbrugerens specifikationer eller har f\u00e5et et tydeligt personligt pr\u00e6g.<\/span><\/li><li><span style=\"font-size: 16px;\">Forseglede varer, som af sundhedsbeskyttelses- eller hygiejnem\u00e6ssige \u00e5rsager ikke er egnet til at blive returneret, og hvor forseglingen er brudt efter leveringen.<\/span><\/li><li>Varer, der grundet sin art bliver ul\u00f8seligt blandet sammen med andre ved levering.<\/li><li>Varer, hvor plomberingen er brudt.<\/li><li>Udf\u00f8rte ikke-finansielle tjenesteydelser, hvis levering af tjenesteydelsen er p\u00e5begyndt med forbrugerens forudg\u00e5ende udtrykkelige samtykke og anderkendelse af, at fortrydelsesretten oph\u00f8rer, n\u00e5r tjenesteydelsen er fuldt udf\u00f8rt.<\/li><li>Levering af digitalt indhold, som ikke leveres p\u00e5 et fysisk medium, hvis udf\u00f8relsen er p\u00e5begyndt med forbrugerens forudg\u00e5ende udtrykkelige samtykke og anerkendelse heraf, at vedkommende dermed mister sin fortrydelsesret.<\/li><li>Aviser, tidskrifter eller magasiner dog undtaget abonnementsaftaler for s\u00e5danne publikationer.<\/li><li>Aftaler indg\u00e5et p\u00e5 offentlig auktion.<\/li><li>Varer, der forringes eller for\u00e6ldes hurtigt.<\/li><\/ul><p class=\"\"><strong><span class=\"\">Returns<\/span><\/strong><\/p><p class=\"\"><span class=\"\">You must return your order without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs associated with the return. When returning an item, you are responsible for ensuring that it is properly packaged. You must enclose a copy of the order confirmation. The process will be faster if you also fill in and enclose our cancellation form.<\/span><\/p><p class=\"\"><span class=\"\">You bear the risk for the goods from the time of delivery until we have received them back.<\/span><\/p><p class=\"\"><span class=\"\">We do not accept parcels sent cash on delivery.<\/span><\/p><p class=\"\"><strong><span class=\"\">Condition of the item upon return<\/span><\/strong><\/p><p class=\"\"><span class=\"\">You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the product as if you tried it in a physical store.<\/span><\/p><p class=\"\"><span class=\"\">If the item has been tried beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive a full refund, you must try out the product without actually using it.<\/span><\/p><p class=\"\"><strong><span class=\"\">Reimbursement<\/span><\/strong><\/p><p class=\"\"><span class=\"\">If you regret your purchase, you will of course be refunded the amount you have paid to us.<\/span><\/p><p class=\"\"><span class=\"\">In the event of a depreciation for which you are liable, this will be deducted from the purchase price.<\/span><\/p><p class=\"\"><span class=\"\">Upon exercise of the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a form of delivery other than the cheapest form of standard delivery we offer), will be refunded without undue delay and no later than 14 days from the date we have received notice of your decision to exercise the right of withdrawal. Refunds will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.<\/span><\/p><p class=\"\"><span class=\"\">We may withhold the refund until we have received the item back, unless you have provided proof of return before then.<\/span><\/p><p class=\"\"><strong><span class=\"\">Pick up in store<\/span><\/strong><\/p><p class=\"\"><span class=\"\">On our webshop it is possible to choose to pick up our products in our store. This way, it is possible to reserve an item online and then pick it up physically in our store. As the item is picked up in our store, the same terms apply as when you shop physically in our store.<\/span><\/p><p class=\"\"><strong><span class=\"\">Privacy policy<\/span><\/strong><\/p><p class=\"\"><span class=\"\">In order for you to enter into an agreement with us and shop on our website, we need the following information about you:<\/span><\/p><p class=\"\"><span class=\"\">Name<br \/><\/span><span class=\"\">Address<br \/><\/span><span class=\"\">Phone number<br \/><\/span><span class=\"\">Email address<\/span><\/p><p class=\"\"><span class=\"\">Information about what you have purchased<\/span><\/p><p class=\"\"><span class=\"\">We process your personal data for the purpose of delivering the product to you and to process enquiries regarding your purchase. The processing is done according to the rules in our personal data policy for Hos Birger. Here you can read more about how your data is processed, when it is deleted and what rights you have as registered.<\/span><\/p><p class=\"\"><strong><span class=\"\">Complaint options - overview and links:<\/span><\/strong><\/p><p class=\"\"><span class=\"\">If you have a complaint about a product purchased in our webshop, a complaint can be sent to:<\/span><\/p><p class=\"\"><span class=\"\">The Danish Competition and Consumer Authority's Complaints Resolution Centre<br \/><\/span><span class=\"\">Carl Jacobsens Vej 35<br \/><\/span><span class=\"\">2500 Valby<\/span><\/p><p class=\"\"><span class=\"\">Link:\u00a0<a class=\"\" href=\"http:\/\/www.forbrug.dk\/\" target=\"_blank\" rel=\"nofollow noopener\">www.forbrug.dk<\/a><\/span><\/p><p class=\"\"><span class=\"\">If you are a consumer residing in another EU country, you can lodge your complaint in the European Commission's online complaint platform.<\/span><\/p><p class=\"\"><span class=\"\">The platform can be found here:\u00a0<a class=\"\" href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\" target=\"_blank\" rel=\"nofollow noopener\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/a><\/span><\/p><p class=\"\"><span class=\"\">If you make a complaint here, you must provide our e-mail address:\u00a0<a class=\"\" href=\"mailto:birger@hosbirger.dk\">birger@hosbirger.dk<\/a><\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/section><\/div><\/div><\/article><p>\u00a0<\/p><\/div><\/div><\/div><footer id=\"colophon\" role=\"contentinfo\"><div class=\"footer-width-fixer\"><div class=\"elementor elementor-2530\" data-elementor-type=\"wp-post\" data-elementor-id=\"2530\" data-elementor-post-type=\"elementor-hf\">\u00a0<\/div><\/div><\/footer>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Handelsbetingelser hos Hos Birger \u00a0 Generelle oplysninger Hos BirgerLindegade 216070 ChristiansfeldCVR nr.: 25553241Telefon: 29 90 27 27Email: birger@hosbirger.dk Priser Hos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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